Terms of Service and Subscription Terms

Who you are contracting with

These Terms are between you and Chris Mann trading as Bodywise Coach, a sole trader.

Postal address: 4 Birds Garden Cottage, Stowmarket, Suffolk, IP14 6AS, United Kingdom

General enquiries: support@bodywise.io

Legal enquiries: legal@bodywise.io

Who may use Bodywise Coach

Bodywise Coach is for adults aged 18 and over.

You must provide accurate information where Bodywise relies on what you enter to calculate or personalise training, nutrition or coaching.

Do not allow another person to use your account as though they were you.

What Bodywise Coach provides

Bodywise provides general fitness and nutrition coaching tools, including features such as training programmes, nutrition targets, meal planning, logging, progress tracking and a virtual Coach.

Some features may be available only with Bodywise Pro.

Bodywise may adapt or update recommendations as your recorded information changes.

Important health and safety terms

Bodywise Coach is not emergency care.

It is not a substitute for a doctor, physiotherapist, registered dietitian or other healthcare professional where professional healthcare is required.

Bodywise does not diagnose, treat or cure illness, injury or an eating disorder.

Stop exercising and seek appropriate urgent medical help if you experience symptoms such as chest pain, severe breathlessness, fainting, sudden severe pain or another symptom that causes serious concern.

If you are pregnant, recovering from surgery or significant injury, taking medication, or living with a health condition that may affect exercise or nutrition, seek appropriate professional advice before relying on a general fitness programme.

You remain responsible for deciding whether you are fit to undertake an exercise session and for stopping if something feels unsafe.

Your information

You retain ownership of information and content you provide.

You permit Bodywise to process it to provide and operate the service in accordance with the Privacy and Health Data Notice.

Health information is dealt with separately through Bodywise's health-data consent process where consent is required.

Acceptable use

You must not:

• use another person's account without permission;
• attempt to obtain unauthorised administrative access;
• attempt to access another user's records;
• circumvent security controls;
• interfere with or deliberately damage Bodywise;
• scrape or systematically extract protected catalogues or proprietary content;
• upload unlawful material or material you have no right to upload;
• use Bodywise as though it were licensed medical diagnosis or treatment;
• resell a personal Bodywise account or use it to provide unauthorised third-party services.

Restricting or closing an account

We may restrict or close an account where reasonably necessary to protect security, users, Bodywise or legal compliance.

Free and Pro access

Bodywise may offer a Free tier and an optional paid Bodywise Pro tier.

The current features and limitations of each tier are shown in the service.

Safety information, privacy controls and legally required data-rights functions must not be withheld solely because you do not have a Pro subscription.

Ending a Pro subscription does not itself delete your Bodywise account or ordinary account history.

Subscription prices

The authoritative price, billing period, currency, applicable tax and any available introductory offer are displayed to you before you confirm a purchase.

The legal policies do not override the price actually displayed by the payment platform at purchase.

App Store subscriptions — Apple

This section applies where you buy Bodywise Pro through the Bodywise Coach iOS app.

Bodywise Pro is offered as an auto-renewable App Store subscription.

Your Apple Account is charged through Apple's purchase system.

The subscription period, price and any trial or introductory offer for which you are eligible are displayed before you confirm the Apple purchase.

The subscription automatically renews unless it is cancelled in accordance with Apple's subscription-management process.

You can manage or cancel your subscription through your Apple Account.

Cancelling automatic renewal does not normally end an entitlement immediately. Bodywise Pro remains available for as long as Apple's verified subscription information says your entitlement remains active.

If an introductory or trial offer is displayed, eligibility and the offer conditions are determined through Apple's purchase system. Bodywise does not guarantee that every Apple user qualifies for an offer.

Bodywise provides Restore Purchases where applicable so an eligible App Store subscription can be recognised again.

Apple handles App Store refund requests. Bodywise cannot directly refund an Apple transaction.

See the Apple version of the Refund Policy for details.

Website subscriptions — Paddle

This section applies where you buy Bodywise Pro through the Bodywise website.

Website checkout is provided through Paddle.

For eligible website transactions, Paddle acts as Merchant of Record and sells the Bodywise product to you as part of its checkout arrangement.

Paddle handles the transaction, payment administration and applicable transaction documentation under its Buyer Terms.

The applicable price, billing period and taxes are displayed before purchase.

Website subscriptions renew automatically until cancelled in accordance with the applicable subscription terms.

You may cancel the website subscription through the billing route provided for the subscription.

Cancellation normally prevents the next renewal while leaving access available until the end of the entitlement already paid for, unless a refund, chargeback or other lawful adjustment changes that entitlement.

Paddle's current Buyer Terms and Refund Policy apply to Paddle transactions, including applicable statutory withdrawal rights.

Bodywise does not attempt to replace or reduce those rights through these Terms.

See the Website/Paddle version of the Refund Policy for details.

Consumer rights

Nothing in these Terms removes a right or remedy that applicable consumer law says cannot be excluded.

If you live outside England and Wales, you retain any mandatory consumer protections that apply to you under the law of your place of residence.

Account deletion and subscriptions

Deleting a Bodywise account does not automatically cancel an Apple subscription.

Cancel Apple subscriptions through Apple.

Website subscriptions must be cancelled using the applicable website/Paddle cancellation route.

If you delete your Bodywise account while an external subscription remains active, Bodywise may no longer be able to provide the account-based service associated with that purchase.

Service availability

We aim to keep Bodywise available, but cannot guarantee uninterrupted or error-free availability.

Maintenance, security events, provider outages or other circumstances may temporarily affect the service.

Changes to Bodywise

Bodywise may change features, designs or technical systems over time.

If a material change significantly reduces a paid service already purchased, applicable consumer rights continue to apply.

Changes to these Terms

We may update these Terms.

We will give appropriate notice of material changes.

Where a change requires fresh contractual acceptance, Bodywise will request it rather than relying solely on continued use.

Previous versions will be retained as part of the policy history.

Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to mandatory consumer law, Bodywise is not responsible for losses caused by inaccurate information you provide, circumstances outside reasonable control, or losses that were not reasonably foreseeable.

Ending your account

You may close your account through Bodywise's account/privacy controls.

Account deletion is subject to the limited lawful retention described in the Privacy and Health Data Notice.

Complaints

General complaints: support@bodywise.io

Legal enquiries: legal@bodywise.io

Privacy complaints: privacy@bodywise.io

Governing law

These Terms are governed by the law of England and Wales.

The courts of England and Wales have jurisdiction, subject to any mandatory rights you have to bring or defend proceedings in another jurisdiction as a consumer.