Refund Policy

Our 30-day money-back guarantee

If you are not satisfied with paid access to Bodywise Coach, you can request a full refund within 30 days of your order date. You do not need to give a reason, and you do not need to have used the app.

This applies to your first payment for a monthly or annual subscription. Renewal payments are covered by the statutory rights described in our Terms of Service, and you can cancel at any time to stop the next payment.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all orders. To request one, go to paddle.net and enter the email address you used at checkout, or contact us at support@notify.bodywise.io and we will arrange it with Paddle for you.

We aim to acknowledge refund requests within five working days. Once approved, the money is returned to your original payment method, normally within five to ten working days depending on your bank.

Cancelling your subscription

You can cancel at any time in the app under Account, then Billing. Cancelling stops the next payment, and your paid access continues until the end of the period you have already paid for. Your records are kept, not deleted, when paid access ends.

Extended results guarantee (beyond 30 days)

In addition to the money-back guarantee above, we offer a longer results guarantee. If you have followed the coaching and are still not seeing progress, we will refund you even after the 30-day window has closed.

Because this goes beyond what we are required to offer, we need to be able to see that the coaching was actually followed. To qualify you need:

• Every weekly check-in during the period completed in full.
• At least 2 months of recorded training and nutrition data, including bodyweight and body measurements.

This is in addition to your legal rights

Nothing in this policy limits your statutory rights. As a consumer you also have 14 days from starting paid access to change your mind under consumer law, and you keep your right to a remedy if the service is not supplied with reasonable care and skill. Paddle's own refund policy at https://www.paddle.com/legal/refund-policy also applies to your order.

If you are unhappy with how a refund request was handled, contact support@notify.bodywise.io. Bodywise Coach is operated by Chris Mann, trading as Bodywise Coach, 4 Birds Garden Cottage, Stowmarket, Suffolk, IP14 6AS, United Kingdom.