Refund and Subscription Cancellation Policy

How cancellation and refunds work for Apple App Store and website/Paddle purchases.

Version 2.0 · Effective 3 September 2026

Where you purchased matters

The correct cancellation and refund route depends on where you purchased Bodywise Pro.

This section applies if you purchased Bodywise Pro through the Bodywise Coach iOS app.

Your subscription is billed through Apple using your Apple Account.

You can manage or cancel the subscription through your Apple Account subscription settings.

Cancelling stops future automatic renewal.

Cancellation does not itself create a refund and normally does not remove access before the end of the entitlement period Apple reports as active.

Refund requests for App Store transactions are handled by Apple.

You can request a refund using Apple's Report a Problem service.

Bodywise Coach cannot directly issue a refund for a transaction processed by Apple.

If Apple displays a trial or introductory offer, the terms and eligibility shown by Apple at purchase apply.

Cancelling before the relevant renewal prevents future renewal in accordance with Apple's subscription terms.

Apple's refund process and these terms do not remove statutory consumer rights that apply to you.

For help with your Bodywise account, contact support@bodywise.io.

This section applies if you purchased Bodywise Pro through the Bodywise website.

Website checkout is provided through Paddle, which acts as Merchant of Record for eligible website purchases.

You may cancel a website subscription using the applicable Bodywise/Paddle billing route.

Cancellation normally takes effect at the end of the current billing period and prevents the next recurring charge.

Paddle's Buyer Terms and Refund Policy govern the transaction-level refund and withdrawal process for a Paddle purchase.

Where applicable law gives you a statutory withdrawal, refund or other consumer remedy, those mandatory rights continue to apply.

Bodywise does not impose a separate term intended to remove a statutory right provided through Paddle or applicable law.

For Paddle buyer support or refund administration, use the Paddle buyer-support process associated with your transaction.

If you need help identifying your Bodywise subscription or resolving an account-access issue, contact support@bodywise.io.

Nothing in this policy removes mandatory statutory consumer rights.