Delete your account
You can delete your Bodywise Coach account yourself, at any time, without asking us and without paying for anything. Deleting is permanent and cannot be undone.
Doing it yourself
- Sign in to Bodywise Coach, in the app or on the website.
- Open Account.
- Choose Privacy and data.
- Choose Delete my account and data, and type DELETE to confirm.
If you would like a copy of your records first, download your data from the same screen before you delete.
What is removed
Your sign-in details and your personal records are deleted: your profile, training and nutrition history, bodyweight and measurements, notes, check-ins, coach conversations and any profile picture.
A small amount of information is kept where the law requires it, such as payment and tax records, and safety and audit records are kept for a limited period so safety decisions can be reviewed, then deleted. This is set out in full in our privacy notice.
Paid access
Deleting your account does not by itself stop a subscription that is billed elsewhere. If you subscribed through Apple, cancel in the Settings app on your iPhone, under your name, then Subscriptions. If you subscribed on the website, cancel from Account, then Billing, before you delete.
If you cannot sign in
Email privacy@bodywisecoach.app from the address on the account and we will delete it for you. We aim to complete requests within 30 days and will tell you when it is done.